Terms & shipping

Payments

We accept Visa, MasterCard, American Express, Apple Pay and Paypal through Stripe payments. All transacti­ons will be in Sterling.

 

Shipping

Most of our products are shipped through Royal Mail, occasionally we use other courier services depending on the weight and destination.

 PLEASE NOTE THAT DUE TO COVID-19 SHIPPING TIMES MAY BE LONGER, due to Royal Mail's postal services. Thank you for your patience. 

Important information for customers from outside the UK:

If your order is to be delivered outside the UK, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.

 

Returns & Exchanges

If you are in any way unhappy with your goods you may send them back for an exchange or a full refund, excluding postage. Goods must be returned within 14 days of dispatch. We ask that you return the goods unused, with all the original tags intact. 

Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected).

Please note that we are not responsible for return postage. 

When you return goods, please retain proof of posting from your shipper as without this we cannot be responsible for any items that fail to reach us.

 

Privacy Policy

We will not pass on any information about our customers. Including details such as email, postal address or telephone number.

We may contact you either by post, email or telephone, in relation to any issues with an order or to answer any questions you may have.

We are honoured to able to communicate with you and respect your privacy. We keep your data safe and don't share it with any third party marketing companies. We only contact you to let you know about new beautiful things we have in stock and special events.